Contact us
We're a small team and we read every message.
Send us a message
Prefer email? Write to admin@revisionladder.co.uk.
| For | We aim to reply within |
|---|---|
| Help with your account or learning | 2 working days |
| Billing and subscriptions | 2 working days |
| Privacy and data requests | 5 working days (formal requests: within one month) |
| Safeguarding concerns | 1 working day |
| Complaints | Acknowledged in 2 working days, resolved within 14 days |
Safeguarding
If a child is in immediate danger, call 999. For advice about a child's safety, you can contact the NSPCC helpline on 0808 800 5000. Children and young people can talk to Childline on 0800 1111, free and confidential.
Complaints process
- 1. Tell us using the form above and choose “Complaint”. We'll acknowledge it within 2 working days.
- 2. Review: a senior member of the team will review it and reply in full within 14 days.
- 3. Data protection complaints: if you're still unhappy with how we've handled your data, you can contact the ICO (ico.org.uk).