Help and how-to guides

Add a child

Create a profile for each child. You can change it at any time.

1. Log in and open your Dashboard.
2. Choose Add a child.
3. Pick a nickname, an avatar and the age group / stage.
4. Optionally tick Learning support if the calmer way of learning would help (see "Turn on calm mode" below).
5. Press Add child. The profile is saved straight away.

Change a child's name, avatar or stage, or remove a profile

Use Manage on the child's card on your Dashboard.

1. Open your Dashboard and find the child's card.
2. Press Manage. The window is titled "Edit [name]'s profile".
3. Change the avatar, nickname, Age group / stage or School year, then save.
4. To delete the profile, press Remove profile at the bottom and confirm.

Removing a profile can't be undone, so check before you confirm.

Switch between children, or go back to the parent dashboard

Both buttons are in the header while a child is learning.

1. Press Switch profile and choose another child to move to their learning space.
2. Press Exit to dashboard to go back to the parent dashboard.

Reset a forgotten password

We email you a link to choose a new one.

1. Go to the Log in page and press Forgot password?
2. Enter the email address you signed up with and submit.
3. Open the email and follow the link to choose a new password.

If nothing arrives within a few minutes, check your spam or junk folder.

Change your region

Your region decides which local league your child can see. It's optional.

1. Open the account menu in the header and choose Settings.
2. Under Your account, find Region.
3. Pick your region from the list, or choose Not set. It saves as soon as you choose.

Choose French, Spanish or German

Languages are available from KS2 upwards. Only the languages you choose get tiles, flashcards and practice.

1. Open the child's learning space (from the Dashboard, open the child).
2. On their Home page, find Languages I am learning (for GCSE it reads Which languages do you study for your GCSE?).
3. Tick the languages they study. It saves as you tick.
4. You can also set them when you add a child, or in Manage under Languages they are learning.

French, Spanish and German all have practice questions and flashcards at KS2 and KS3.

Choose GCSE subjects

A GCSE learner only sees the subjects they study. Until you choose, every subject is shown.

1. Open the child's learning space and go to their Home page.
2. Find Subjects I am studying.
3. Tick each subject they take. Choosing English Language also includes Grammar, Punctuation and Reading.

Subjects marked coming soon don't have questions yet.

Set an exam board

With a board chosen, your child only gets questions written for it, plus questions common to every board.

1. Open the account menu and choose Settings.
2. Under Children, find the child.
3. For GCSE, choose their subjects first (see "Choose GCSE subjects"). Then, under that child's Exam boards by subject, set the board for each subject. GCSE languages also need a Foundation or Higher tier.
4. Exam boards only apply from GCSE upwards. Earlier stages don't need one.

With no board chosen, your child gets everything. Boards overlap a lot at GCSE, so most content is shared.

Turn on calm mode (learning support)

A calmer way of learning: no timers or leaderboards, no moving or flashing effects, plain literal wording, a clear "what happens next", and slower reading aloud.

1. Open the Dashboard and press Manage on the child's card (or tick it when adding a child).
2. Under Learning support (optional), tick the box.
3. Save. Turn it off the same way at any time.

This is health information, so it's used only to adapt learning for this learner and is never shared. See our privacy notice.

Join or leave the league

Each child can be in the weekly league, and you control it.

1. Open the account menu and choose Settings.
2. Under Children, find the child.
3. Switch Join the league on or off.

What is Today's 10?

Ten questions a day, picked from what your child found tricky, topped up from their weakest skills.

1. In the child's learning space, open Today's 10 from the menu or the Home page.
2. Answer the ten questions. A new set arrives each day.

Dark mode, dyslexia-friendly text, text size and more

Display options are saved on the device you're using.

1. In a child's learning space, press the gear button in the header (under "Hi, [name]!"). On the parent dashboard, open the account menu.
2. Press Dark mode (or Light mode) to switch the colour theme.
3. Press Dyslexia-friendly to switch the dyslexia-friendly font on or off.
4. Choose further options if shown: Text style, Text size, Contrast, Background colour, Reading voice and Break reminders.

Because choices are saved on the device, set them again on a different phone, tablet or computer.

Weekly progress emails and feature emails

Turn either one on or off at any time.

1. Open the account menu and choose Settings.
2. Under Your account, tick or untick the weekly summary (sent on Sundays).
3. Tick or untick Send me occasional emails about new features.

Use the notification bell

The bell on the parent dashboard shows new badges your children have earned.

1. Press the bell to see what's new.
2. Press Clear all to empty the list and reset the counter.

Clearing is remembered on the device you're using, so a different device may still show them until cleared there too.

Choose a plan, update payment details or cancel

New accounts get a free 14-day trial with no card needed.

1. Open the account menu and choose Settings.
2. Under Billing, press Choose a plan to see monthly, yearly and family options.
3. If you already have a subscription, press the manage billing button to update your payment method, switch between monthly and annual, or cancel.

Use an access code

If you've been given a friends and family code, enter it in Settings.

1. Open the account menu and choose Settings.
2. Under Access code, enter your code and submit.

Codes are personal to the email address they were issued to.

Download your data or delete your account

Both are in Settings.

1. Open the account menu and choose Settings.
2. Under Your data, press the export button to download everything we hold about your account and your children as a single file.
3. To delete your account, use the Danger zone at the bottom of Settings and follow the confirmation steps.

Deleting an account can't be undone.